Frequently asked questions

General questions

It is possible to upgrade your universes of your C4.

How to upgrade

Step 1

Go to www.digidot.eu and click on ‘MY ACCOUNT’.

Step 2

If you already have an account login and move to step 3. If you don’t have an account yet, please register with your email address.

After registering you will receive an email with password which you can use next time for login.

Step 3

Use your username and password to login, then click the ‘MY DEVICES’ button in the left side menu.

Step 4

When you have opened ‘MY DEVICES’, you will see two tabs. ‘My Devices’ and ‘Register Device’. If you already registered your device move to step 5. If you still need to register your device press ‘Register Device’. To register your device you need the Mac Address and the Serial Number (SN) or Key choose one of the two. You can find these numbers on the sticker of the device or on the box of the device.

Step 5

After device registration you will see all the details of the selected device. Below you will find the upgrade possibilities.

Choose the upgrade you like, go to your shopping cart in the upper right and complete the payment. When your DiGidot C4 is connected to the internet your license will be automatically refreshed. Check the license page inside the DiGidot software to see the new license. Enjoy your upgrade! If you have further questions, don’t hesitate to ask. Send an email to: info@digidot.eu or call us at: +31 (0) 20 820 1849.

Then we will send you an invoice by e-mail for the new license (minus the current license price). After the payment is done we will upgrade your DiGidot License.

Receive your new license on your C4

  • Connect to the internet.
  • Go to the DiGidot interface (http://10.254.254.254).
  • Navigate to License and click ‘Install License Key’.

Send us an email at info@digidot.eu and we will review your request and contact you.

Working with DiGididot C4

Connection problems can be causes by multiple things. Below is a list of possible solutions.

When using the DiGidot C4 on a LAN you first need the DiGidot C4 directly with an ethernet cable to a computer to configure the device. Once connected, you can open a browser and go to IP-address "10.254.254.254" and it should load the interface.

Using a manual IP-address

The computer should receive an IP-address from the DiGidot C4. If that isn't the case, you can assign a manual IP-address to your ethernet port.

On Windows

Click on the 'Start' button in the bottom left corner > Type 'ncpa.cpl' and press Enter > Right click on the ethernet adapter > Properties > Internet Protocol Version 4 (TCP/IPv4).
Then replace the IP settings in the following boxes to: IP address: 10.0.0.1 Subnet mask: 255.0.0.0

On Mac

System Preferences > Network > Ethernet > Configure IPv4 > Manual.
Then replace the IP settings in the following boxes to: IP address: 10.0.0.1 Subnet mask: 255.0.0.0

Other problems

  • Make sure that you connect the appropiate cables. You can check the connection of the network cable with the Ethernet Status lights of the RJ-45 connection.
  • Make sure the DiGidot C4 is plugged into a power outlet and is properly connected to the computer/device. If the LED are not lighting up there is probably something wrong with your power supply.

You can easily test your network connection with the DiGidot C4.

On Windows

Click the Start Menu > Type 'cmd' and press Enter

Type ping and the IP of the DiGidot C4 “ping 10.254.254.254“ in the Command Window, then press the Enter key of your keyboard to ping the DiGidot C4 device from a Windows 10 computer.

On Mac

Open the Utilities Folder > Applications folder and open the Terminal App or you can use spotlight by clicking CMD + Spacebar and search for Terminal App.
Type ping and the IP of the DiGidot C4 “ping 10.254.254.254“ in the Terminal App, then press the Enter key of your keyboard to ping the DiGidot C4 device from a Mac.

You can either receive a result or a timeout, in the case of a time out your connection is broken or not setup properly.

Color animationMain colorsCategoryDetails
Blue - CyanInfoThe C4 is Idle with a license.
Blue - GreenInfoThe C4 is receiving Art-Net or DMX.
Blue - MagentaInfoThe C4 is playing a scene.
Blue - WhiteInfoThe C4 is recording or processing a scene.
Black - GreenInfoSettings succesfully stored or device succesfully discovered.
Black - WhiteInfoThe C4 is updating the WiFi firmware.
Black - YellowInfoThe C4 is preparing for a factory reset, keep the button pressed until the fading stops.
Red - BlackErrorFailed saving settings or an error has been encountered.
Red - BlueErrorThe C4 system has been frozen. A reset will be performed.
Red - YellowErrorThe battery of the C4 has become empty.
Red - WhiteErrorThe C4 has crashed. A reset will be performed.
  • Make sure the DiGidot C4 is plugged into a power outled and is properly connected to the Art-Net computer/device.
  • Check incomming Art-Net signal on the Status LED’s located on the top and side of the DiGidot C4 (see the product explanation page).
  • Make sure the network, input and output configuration of the DiGidot C4 device is setup properly.
  • Make sure that the computer/device that is sending Art-Net is set up to match you network, input and output settings of the DiGidot C4.

Make sure the DiGidot C4 is plugged into a power outlet and is properly connected to the Art-Net computer/device. In order for the DiGidot C4 to be discoverable bij the software you need to have the network and one or more output(‘s) configured. Make sure the network, input and output configuration of the DiGidot C4 device is setup properly

APA102MBI6120TM1804_400kHzUCS8904
APA102_8bitMY9221TM1804-800kHzUCS9812
APA104MY9231TM1809WES9412
APA106MY9291TM1812WES943
BS0901PC5XS301V0500TM1814WS2801
CX808SK6812TM1914AWS2803
DM412SK6812RGBWUCS1903_400kHzWS2811_400kHz
GW6205_400kHzSK6822UCS1903_800kHzWS2811_800kHz
GW6205_800kHzSK8922UCS1904WS2812
GS8208SM16703UCS2903WS2812B
INK1003SM16704UCS2904WS2812S
LD1510SM16716UCS2912WS2813
LPD6803SM16726UCS512B3WS2818
MBI6024TM1803UCS5603A

Updating/downgrading DiGidot C4

Before upgrading from firmware version 1.0 to 2.x, please make a backup from your C4. Your triggers will be lost after upgrading! The scenes and settings will be upgraded.

Follow the steps below to upgrade:

  • Connect your C4 or C4’s to your computer and make sure you can reach them on a IP-address
  • Download the latest DiGidot C4 update here below
  • Go to the fwupdate page of your digidot C4. That is “http://IP-of-the-C4/fwupdate.html”. Example: the default IP is 10.254.254.254 so http://10.254.254.254/fwupdate.html should work.
  • Click on “Browser” and select the .c4u file you just downloaded
  • Click on install. Please note this is only updating one device. If you want to upgrade all devices at the same time, you could try this page

Before downgrading from firmware version 2.x to 1.0, please note that all settings of the DiGidot C4 will be lost after updating.

Follow the steps below to downgrade:

  • Connect your C4 or C4’s to your computer and make sure you can reach them on a IP-address
  • Download this v1 DiGidot C4 update here
  • Go to the fwupdate page of your digidot C4. That is “http://IP-of-the-C4/fwupdate.htm”. Example: the default IP is 10.254.254.254 so http://10.254.254.254/fwupdate.htm should work.
  • Click on “Browser” and select the .c4u file you just downloaded
  • If you want multiple C4’s to be downgraden, click the “Broadcast” checkbox
  • Click on install.
  • After the install is complete (after 7 minutes with 1 device an 15 minutes with broadcast) perform a factory-reset.
  • Remove power to the device, then hold the blue or black onboard button, then apply power to the device and it will blink orange. Keep holding the button until the blinking orange turns into a solid orange. After that, all settings/ input-output configuration and network settings will be removed.
  • The last step is to format the SD-card. You can do this if you load the interface, then go to ‘Browser’, then hover over the device, click the tool icon and click ‘Format’

Groups

Organize your DiGidot C4 devices into groups to control them for example: Group A plays Scene 1 and Group B plays Scene 2. Previous it pretty much was: Control one or all devices at a time.

Playlists

Playing a scene is nice but now, a preset of scenes can be made, a playlist. Just like music, select different scenes, put them into a certain order, change the length of the scene, play random, etc.

Combined Triggers

First, every action was limited to 1 trigger (input source). Now it’s possible to add multiple various input sources to start one action. For example, when the onboard button is clicked and the button on analog input 1 is pressed, a red scene will be played.

DMX recorder

Record your DMX signal up to 2 universes.

Monitor

The C4 is a very powerful device. But if you want to push it really hard, like having scenes with 8 or morge universes, you might want to know where’s the limit wiht the memory. We built a powerfull monitor where you can check the FPS of incoming Art-Net and scenes, the available RAM and the ping time of each connected C4. Extended variants will also write a log file to the microSD card to investigate if an error on the C4 is detected.

Quick Access

The Ethernet port of the C4 now features a DHCP server. For people which are not familiar with this: When you got the C4, just give it power, plug an ethernet cable directly from the C4 to your computer and browse to the website 10.254.254.254 This DHCP server is fully automated and will not interference with other DHCP servers.

Scene Speed

Make the scene go faster of slower, even reverse is supported.

MicroSD Deploy

When you are preparing a large installation with only a slightly modified configuration for each device, you can use the microSD card to configure the device at boot. It’s possible to apply device, network and input/output settings.

Trigger Action List

Just like it’s now possible to have multiple input sources at 1 action, so is with 1 input source, multiple actions can be executed after the event.

Scene Editor

Recording with the C4 will be a joy forever: control the start/stop functionality with a Art-Net or DMX console. After the recording is done, you can trim the scene and adjust the effect before saving it.

The settings like the name and IP-address of the C4 will be transferred and the scenes will also be upgraded. But all the triggers will break so we suggest to backup your SD-card and after that, reconfigure your triggers.