General questions

How to become a reseller of C4

it’s easy, just fill in the become a dealer form. We will review your request and contact you.

How to upgrade a DiGidot C4 live/extended

Yes, this is possible to upgrade your universes of your C4.

How to upgrade

Send your macaddress of your c4(s) to info@digidot.eu and let us know how many universes you want (for example 4, 8 or 12 universes).
Then we will send you an invoice by e-mail for the new license (minus the current license price). After the payment is done we will upgrade your DiGidot License.

Receive your new license on your C4

  • Connect to the internet.
  • Go to the DiGidot interface (http://10.254.254.254).
  • Navigate to License and click ‘Install License Key’.

 

Working with C4

Connection problem with the DiGidot C4

This problem can depend on multiple things. Below is a list of problems with solutions.

The computer netwerk card and DiGidot C4 are using the same ip address (most common)

When using the DiGidot C4 on a LAN you need to match the network settings. For example when your DiGidot C4 is configured to use the IP address “10.0.0.2” and subnetmask “255.0.0.0” your computers network needs to match that “10.x.x.x” range with subnetmask “255.0.0.0”.

 

Avoid IP Address Conflicts

IPv4 address conflicts are a common cause of problems with DHCP. No two devices on the network can have the same unicast IP address. If a device is assigned the same unicast IPv4 address as another, one or both of the computers might become disconnected from the network.

When matching the static IP address to the settings of a local network you will need to make sure to give the DiGidot C4 a unused IP address to avoid IP address conflict. This may result in a unreachable devices on the network.

 

On Windows

Control Panel > Network and Sharing Center – Ethernet > Properties > Internet Protocol Version 4 (TCP/IPv4).
Then replace the IP settings in the following boxes to: IP address: 10.0.0.1 Subnet mask: 255.0.0.0

On Mac

System Preferences > Network > Ethernet > Configure IPv4 > Manual.
Then replace the IP settings in the following boxes to: IP address: 10.0.0.1 Subnet mask: 255.0.0.0

 

Browser Cache

Empty your browser cache. Here you can find how to clear you cache.

 

 

Other problems

  • Make sure that you connect the appropiate cables. You can check the connection of the network cable with the Ethernet Status lights of the RJ-45 connection.
  • Make sure the DiGidot C4 is plugged into a power outlet and is properly connected to the computer/device. If the LED are not lighting up there is probably something wrong with your power supply.
How to test your connection with C4

You Can Easily Test your Network Connection With the DiGidot C4.

On Windows 10 PC

Click the Start Menu > All Apps > Windows System > Command Prompt.
You can also find the Windows Command Prompt by right clicking on the Start button > Command Prompt.

Type ping and the IP of the DiGidot C4 “ping 10.254.254.254“ in the Command Window, then press the Enter key of your keyboard to ping the DiGidot C4 device from a Windows 10 computer.

On Mac OS X

Open the Utilities Folder > Applications folder and open the Terminal App or you can use spotlight by clicking CMD + Spacebar and search for Terminal App.
Type ping and the IP of the DiGidot C4 “ping 10.254.254.254“ in the Terminal App, then press the Enter key of your keyboard to ping the DiGidot C4 device from a Mac.

You can either receive a result or a timeout, in the case of a time out your connection is broken or not setup properly.

 

Light status indicators
Color animationMain colorsCategoryDetails
Blue - CyanInfoThe C4 is Idle with a license.
Blue - GreenInfoThe C4 is receiving Art-Net.
Blue - MagentaInfoThe C4 is playing a scene.
Blue - WhiteInfoThe C4 is recording or processing a scene.
Black - GreenInfoSettings succesfully stored or device succesfully discovered.
Black - WhiteInfoThe C4 is updating the WiFi firmware.
Black - YellowInfoThe C4 is preparing for a factory reset, keep the button pressed until the fading stops.
Red - BlackErrorFailed saving settings or an error has been encountered.
Red - BlueErrorThe C4 system has been frozen. A reset will be performed.
Red - YellowErrorThe battery of the C4 has become empty.
Red - WhiteErrorThe C4 has crashed. A reset will be performed.

(Troubleshoot guide coming soon)

No Art-Net signal on your DiGidot C4
  • Make sure the DiGidot C4 is plugged into a power outled and is properly connected to the Art-Net computer/device.
  • Check incomming Art-Net signal on the Status LED’s located on the top and side of the DiGidot C4 (see the product explanation page).
  • Make sure the network, input and output configuration of the DiGidot C4 device is setup properly.
  • Make sure that the computer/device that is sending Art-Net is set up to match you network, input and output settings of the DiGidot C4.
Software doesn’t recognise the DiGidot C4

Make sure the DiGidot C4 is plugged into a power outlet and is properly connected to the Art-Net computer/device. In order for the DiGidot C4 to be discoverable bij the software you need to have the network and one or more output(‘s) configured. Make sure the network, input and output configuration of the DiGidot C4 device is setup properly.

 

Supported LED / ICs

Here is a list of supported LED / ICs.

APA102MY9221TM1814WS2801
APA104MY9231TM1914AWS2803
APA106PC5XS301V0500UCS1903WS2811
BS0901SK6812UCS1904WS2812
DM412SK6822UCS2903WS2812B
DMXSM16703UCS2904WS2812S
DMX TTLSM16716UCS2912WS2813
GW6205SM16726UCS512B3WS2818
INK1003TM1803UCS8904
LD1510TM1804UCS9812
LPD6803TM1809WES9412
MBI6024TM1812WES943

Can’t find your type of IC? Send an e-mail to info@digidot.eu with your IC and we will contact you with the possibilities!

 

Didn’t find the answer?

Contact our specialists to help you find an answer. Please create a ticket in your support system. We will be contacting you as soon as possible.